Terms and Conditions

Dodderhill Equestrian Cancellation Policy

Cancellations

At Dodderhill Equestrian we run a 48 hour cancellation policy for all of our clinics which last up to 3 hours in duration. Any cancellations made inside the cancellation window of 48 hours will result in a credit for you to transfer to another clinic up to the same value. Cancellations outside of the 48 hours’ notice period will be refunded minus the website processing fee.

In the event of the clinic instructor’s illness, resulting in cancellation by us, the credit will be moved to the same clinic on an alternative date, and we will give reasonable notice of this.

Camps and clinics that are over 3 hours in duration have a 7 day cancellation policy, unfortunately no refunds or credits will be given inside this period. Full refunds will be given outside of the window minus the website processing fee.

If you need to cancel a clinic please call our office number and leave a message on our answer phone 01905 794932 or

Text/WhattsApp: 07947 347439 (no calls, just texts)

Email: [email protected]

Facebook messenger via Dodderhill Equestrian

Inclement weather

Clinics and lessons are rarely cancelled here at Dodderhill as we are fortunate to have our indoor school, however in the event of our facility being in AMBER OR RED weather warning status the management will cancel the clinic and refunds will be given minus the website processing fee.

Please note that these warnings must be in effect at OUR facility and refunds will not be given for individuals not wanting to travel on that day.

Please be aware that the Management’s decision is final.